Difference between revisions of "Tips SOAP"

Revision as of 11:00, 9 May 2008

This page represents a collection of common issues encountered by our users.

1. I coded my application as per examples but I cannot send text messages. Why?

Assuming that your code IS correct, the most common reasons are:

• Account is not configured to allow you to access EnterpriseSMS API. Login to your upsidewireless.com account and click on the Contact Us link to request access.
• Your upsidewireless.com account has 0 credit balance
• You are entering phone number in invalid format (remember + country_code areacode localnumber - as in +12124445555 or +4477322222222)
• Encoding is wrong. Make sure that you use either Seven or Sixteen (not 7 nor sizteen). In very rare situations you would use Eight (binary SMS)

As a general rule, when you make a successful API call the interface will return something similar to:

2. I made a successful API call but the message was not delivered. Why?

• Please ensure that the number is typed correctly and in proper format. For example, if you specify number as 6094928888 the message will go to Malaysia. For the message to go to USA you must add country code in front (as in 16094928888)
• It is possible that the delivery of messages failed. Please login to your upsidewireless.com account and click on the Contact Us link to let our network ops team of the issue

3. I used to be able to send messages but now I get an error when I try to make API call. Why?

• Your account password has most likely changed. You must update your Token and Signature to reflect this change.